They should offer the reports without having to purchase a separate subscription for Microsoft BI. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client." "Microsoft Dynamics CRM could improve the built-in reports. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive." "The setup with other email servers, other than Microsoft Outlook, could be improved. It isn't very easy to generate approvals between different departments." "Better integration would be an improvement." "Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. I have had a horrible experience." "The approvals component of Dynamics is complex. They are able to help but not in the right amount of time. However, to have the solution function in the correct way, the process can be difficult." "I have contacted support. I'm not the person that implements the solution. This can make the organization as a whole more agile." "We have found change management and CMDB to be very useful." Even individuals that are not tech savvy can quickly change processes and workflows in it. It's very flexible." "For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise." "There are lots of modules around IT service management such as IT business management and human resource management (HRC)." "Your time-to-market, or TTM, becomes faster when you use ServiceNow. You can download the data into Excel and you can basically create reports. It allows us to customize the service portal and permits us to do a lot of customization per business needs." "It enables us to meet SLAs, track issues across the environment, and report those issues." "ServiceNow is great. Also, I really like the customization feature. "Data in reports and dashboards are easily accessible." "I like that in ServiceNow creating workflows is simpler than that in HP Service Manager.
0 kommentar(er)
